Privacy Policy | WinCraft

1. Introduction

WinCraftLogin.net is committed to protecting the personal data of its users. This Privacy Policy explains in a transparent manner how data is collected, processed, stored, and secured, what rights players have, and what measures guarantee data protection. The policy complies with the European Union’s General Data Protection Regulation (GDPR – 2016/679/EU).

2. Data controller details

• Name: Casiworx N.V.
  
• Registered office: Groot Kwartierweg 10, Curaçao
  
• Company number: 163922
  
• Data processing partner: Xenith Ltd., Cyprus
  
• Contact: [email protected]

3. What data do we collect?

The system may collect the following personal data:

During registration:

• Full name
  
• Email address
  
• Username and password
  
• Date of birth
  
• Country of residence
  
• IP address

During use:

• Transaction data (deposits, withdrawals)
  
• Gaming statistics (time, winnings, losses)
  
• KYC documents (identity card, proof of address)
  
• Device and browser information
  
• Chat and customer support communication

4. Purpose of data processing

• Creating and managing player accounts
  
• Processing transactions
  
• Providing bonuses and promotions
  
• Identity and age verification (KYC)
  
• Fraud prevention and misuse detection
  
• Compliance with legal obligations (e.g. AML rules)
  
• Optimizing technical performance
  
• Producing anonymized statistical analysis

5. Data retention and deletion

Data type	Retention period
Account data	Until account deletion or 5 years after inactivity
Transaction data	Minimum 7 years (required by law)
KYC documents	5 years after verification
Customer support data	2 years
Cookie data	12 months

After the above periods, data is automatically deleted or anonymized.

6. Data sharing with third parties

Personal data may only be shared with third parties in the following cases:

• Payment providers (e.g. banks, crypto services)
  
• KYC providers for identity verification
  
• Technical service providers for maintenance and development
  
• Authorities in case of official requests

All partners are bound by written data processing agreements under GDPR Article 28.

7. User rights

Players are entitled to the following rights:

• Right to information – know what data is collected
  
• Right of access – request access to stored personal data
  
• Right to rectification – request correction of inaccurate data
  
• Right to erasure (“right to be forgotten”) – request deletion under specific conditions
  
• Right to data portability – request transfer of data to another provider
  
• Right to object – prohibit processing based on legitimate interest
  
• Right to restriction – request suspension of processing

To exercise rights, please email: [email protected]
Response time: within 30 calendar days.

8. Cookies and similar technologies

The website uses cookies and tracking technologies for functionality and analytics.

Types of cookies:

• Functional cookies: login, language preferences
  
• Analytical cookies: traffic monitoring, behavior analysis
  
• Marketing cookies: targeted promotions
  
• Third-party cookies: e.g. Google, Meta, Hotjar

Users can modify or withdraw their cookie consent at any time via their browser.

9. Protection of minors

Casino services are strictly available only to users aged 18 or older.

• Age verification during registration
  
• Mandatory KYC before withdrawal
  
• Accounts created by minors are blocked

Recommended parental control tools:

• Qustodio
  
• NetNanny
  
• Norton Family

10. Security

• SSL/TLS encrypted communication
  
• Encrypted databases
  
• Two-factor authentication for admin access
  
• Physical protection of servers
  
• Regular audits and updates

Data security is a top priority and continuously monitored.

11. Automated decision-making

The system uses automated processes in several areas:

• Risk analysis
  
• Suspicious behavior detection
  
• Bonus usage monitoring
  
• Multi-account detection

No legally binding decision is made without human review.

12. Complaints handling

If you believe your data is processed unlawfully, you may:

• Report the issue in writing to the data controller
  
• Submit a complaint to the Curaçao Data Protection Authority
  
• Seek legal remedy in court

Complaint contact: [email protected]

13. Contact

For any privacy-related questions or requests:

• Email: [email protected]
  
• Live chat: available also in Hungarian
  
• Postal address: Groot Kwartierweg 10, Curaçao

14. Policy updates

The Operator reserves the right to amend this Privacy Policy at any time.
The new version takes effect immediately upon publication.